Pura Besakih, known as the Mother Temple of Bali, is the largest and most important Hindu temple complex on the island, located on the slopes of Mount Agung. As a major spiritual landmark and cultural icon, it serves not only as a place of worship but also as one of Bali’s top tourism destinations.
With an average of 40,000–50,000 visitors per month, Pura Besakih attracts both domestic and international tourists, as well as religious pilgrims. This high volume creates a unique operational challenge balancing sacred cultural preservation with modern tourism management.
Tantangan Yang Dihadapi
Cash Handling Inefficiency
- Multiple payment methods handled manually, thus the transactions went slower
- High risk of leakage, human error, and lack of transparency
- Difficult reconciliation across ticketing & parking
Long Queues & Ticketing Bottleneck
- Manual ticket purchase for both FIT (Free Independent Travelers) and group visitors
- Peak season impacts on overcrowding at ticket counters
- Poor visitor experience due to waiting time
Ticket Misuse & Lack of Control
- One ticket could be reused or shared among multiple visitors
- No strict validation system revenue leakage
- Hard to enforce fair and accurate entry control
Unorganized Parking System
- Cash based parking slow entry/exit flow
- No standardized pricing control
- Limited visibility on parking transactions
No Real-Time Visibility
- Data recorded manually or fragmented
- Management couldn’t monitor total visitors, real-time revenue, peak hours
- Decision-making relied on delayed reports
Fitur MKP yang Digunakan
Issued ticket and print the ticket directly in one selfkiosk system , QRIS, Debit, Credit Card dan Virtual Account for International & Domestic Visitors.
Platform pemesanan tiket online berbasis website mendukung pengelolaan data kunjungan secara real-time dan menghapus peran calo.
Real time monitoring for data driven decision in stakeholders, i.e Badan Pengelola FKSPA Besakih
Hasil Setelah Bekerjasama dengan MKP
- Reduced queue time significantly
- Self-service kiosk absorbs peak traffic
- Smoother entry process during high season
- Cashless system eliminates leakage
- All transactions are digitally recorded & traceable
- Easier financial reconciliation
- One man one ticket ensures no ticket sharing and more accurate visitor counting
- Better compliance & governance
- Management can monitor visitor trends, transaction volume, peak hours
- Enables demand forecasting, operational optimization, strategic planning
Tanggal Publikasi: March 18, 2026
